Last updated: November 5, 2026

Thank you for shopping with 5 Borough Trail and Leaf. Here is everything you need to know about how your order gets to you.

Where We Ship

We currently ship to addresses within the United States. Orders to Alaska, Hawaii, and U.S. territories may take longer to arrive.

Shipping Costs

Shipping is free on all orders over $200. For orders under $200, any shipping charge is shown at checkout before you pay.

Processing Time

Orders are usually processed within 1 to 3 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Delivery time depends on the item and where it ships from. Many items ship from U.S. warehouses and arrive faster, while others can take longer. If you have a deadline, such as a gift or a trip, email us before ordering and we will let you know what to expect.

Multiple Packages

Our products come from different partners, so an order with several items may arrive in separate packages on different days. You will not be charged extra for this.

Order Tracking

Once your order ships, we will email you a tracking number. You can also check your order status anytime under My Account.

Lighters

For safety reasons, butane lighters ship empty. Please fill them with butane before first use.

Age Requirement

Cigar accessories are sold only to customers 21 years of age or older. By placing an order for these items, you confirm that you are at least 21.

Lost or Damaged Packages

If your package arrives damaged or does not arrive, please contact us within 7 days of the expected delivery date at info@5boroughtrailandleaf.com with your order number and photos of any damage. We will work with you to make it right.

Incorrect Addresses

Please double check your shipping address at checkout. We are not responsible for orders sent to an incorrect address entered at checkout, but we will do our best to help if you contact us quickly.

Questions

Email us at info@5boroughtrailandleaf.com and we will be happy to help.