Last updated: November 5, 2026

We want you to be happy with your purchase. If something is not right, here is how returns work.

30 Day Returns

You can return most items within 30 days of delivery for a refund.

Return Conditions

• Items must be unused and in their original packaging.
• Lighters can only be returned if they have never been filled with butane.
• Items that are used, damaged by the customer, or missing parts cannot be accepted.

Return Shipping

Return shipping is paid by the customer, unless the item arrived defective, damaged, or was not what you ordered. In those cases, we will cover the return or send a replacement.

How to Start a Return

Email us at info@5boroughtrailandleaf.com with your order number, the item you want to return, and the reason. If the item is defective or damaged, please include photos. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds are usually processed within 5 to 10 business days. Original shipping charges are not refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. To get a different item, return the original for a refund and place a new order.

Questions

Email us at info@5boroughtrailandleaf.com and we will be happy to help.